Butcher box customer service

[bill_schubert]

Got my first Butcherbox.  Bacon, beef roast, three huge chicken breasts, couple of NY strips and some hamburger.  I've not tried any of it yet but it seems to be a good value so far.  

But it came two days early.  Great, you think.  BUT I don't randomly open my front door during the day.  In fact I seldom open it.  And I get so many randoms on my Ring doorbell I turned off the notifications.  So they delivered (LSO was the delivery service) and I got no notification but happened to open the door for something else and there it was.  Surprise!

It could have easily sat there a day or two.  Fortunately it was all still frozen although the dry ice was all gone.  All in all not a huge deal until I got an email today from Butcherbox saying that my shipping was delayed.  ??

I wrote them a nice note saying they needed to:

1 — Kick LSO's ass.  There is no interface for LSO to notify me about shipment status.  USPS, UPS, and Fedex all have a way to get me an email notification or something.  

2 — Figure out why they don't even know the true status of the shipment.

I presented the note as a help to them. They are using LSO as a cheaper shipping method trying to keep costs down which works for me.  And LSO needs to step up if they want to play in the big leagues.

The response email I got back was encouraging:

Thank you so much for taking the time and providing such valuable feedback, we truly appreciate it and actively use this to improve your customer experience. We want you to be 100% satisfied with your ButcherBox deliveries and this information is valuable in helping us achieve and exceed this goal.

And some other stuff that was boilerplate.  

So they are good for another month, I think.  With food prices going up both Dinnerly and Butcherbox are increasingly valuable to me.

The meat looks good.  I'm thawing the bacon now and will thaw some of the meat for us to eat once our weekly Dinnerly food is done.

Comments

[msconduct.livejournal.com]

Enjoy your box of meaty delights! During lockdown I got a box delivered from an organic butcher I'd never used and it contained things I normally never buy, so figuring out what to do with the stuff was excellent behavioural enrichment. I got several box deliveries during lockdown of various things, allowing me plenty of time to reflect on how in a market that provides endless choices there's something very attractive about having your choices constrained. I think some of it's about the challenge and some of its about the surprise factor of a box which makes it feel like you're getting a present.

[bill-schubert.livejournal.com]

I think it is a good deal. And, yeah, the variance from what I reliably buy does shake things up some. One of the things Butcherbox does well is provide lots of energy and recipes and tips. I learned a lot from Hello Fresh when I used to use them and, now Dinnerly. Spices I'd never tried and sauces and such. Now this. Keeps things interesting and I think overall saves us money.