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bill_schubertNo walk this evening either. Heading out shortly for my Niece's one year sobriety night. They officially give her the one year chip. It is a huge deal for her and for me. I'm as close to her as ever to my two natural children. She is for all intents and purposes my daughter. And I am hugely proud of her. She didn't hit bottom but only because I was down there kicking her back up before she did.
Ah, my people day.
I started out in an argument then firing a customer. She's been a customer for years. Not lots of money and frequently a pain in the ass she finally pisses me off to the point that I don't really want her money any more. Second customer firing in three months. In both cases it was because they did not want to accept responsibility for their actions or inactions. The first time was a contract customer who we had asked on nearly every occasion from the first time we saw them 'do we have everything on the backups now?'. Oh, yeah, you've got everything. Well during a routine transfer from an old pc to a new one we screwed up the drive. It happens. Our fault. I'm willing to put down about $700 to correct the mistake if she goes half because she absolutely, positively HAD to have files on that drive and they were not backed up. She signed paperwork saying that it was the customer's responsibility to manage their data, not ours. We did everything but beg them to put all their files in the backup we had set up for them. Didn't matter. It was all my fault. You're fired.
Then today I was being dumped on for the second straight day because the customer bought a laptop with the wrong operating system. She had to have Professional (or Business) version to connect to the domain in her office. A domain she has had for six years. A domain we have discussed as being a problem for six years. But she waltzes into the shop earlier this week and asks Dana what kind of laptop she should buy for her business use. Dana says do you need graphics? Nope. Then you should buy a middle of the road Dell. Not high end but not the cheapest. That is what she got. The home version. Not the business version. After blaming us for that yesterday at length on the phone she launched into it again this morning. On the second verse with the same refrain I said "then we are obviously not doing a very good job supporting you and you should get someone else." And left. I would have been willing to manage the tech of her company and avoid all pit falls but she wasn't willing to pay for that. She wanted full time service for transactional price. You're fired.
All up hill from there. Took my car to have the inspection updated, hung out with a beautiful dog who belonged to the husband of this wonderful realtor I know. We had a great talk and good interaction.
Since I'm not a huge people person such transactions are not necessarily normal.
Burt then had some wonderful interactions with Amy, as usual.
Then went to Sam's to pick up ribs for tomorrow's bar-b-que and had the best time with the girl at the checkout. She has three dogs too and we could have talked for hours. Just one of those mind melds. It was really funny. Another daughter type. Or more likely grand daughter.
So all in all it has been an uphill day.
Ah, my people day.
I started out in an argument then firing a customer. She's been a customer for years. Not lots of money and frequently a pain in the ass she finally pisses me off to the point that I don't really want her money any more. Second customer firing in three months. In both cases it was because they did not want to accept responsibility for their actions or inactions. The first time was a contract customer who we had asked on nearly every occasion from the first time we saw them 'do we have everything on the backups now?'. Oh, yeah, you've got everything. Well during a routine transfer from an old pc to a new one we screwed up the drive. It happens. Our fault. I'm willing to put down about $700 to correct the mistake if she goes half because she absolutely, positively HAD to have files on that drive and they were not backed up. She signed paperwork saying that it was the customer's responsibility to manage their data, not ours. We did everything but beg them to put all their files in the backup we had set up for them. Didn't matter. It was all my fault. You're fired.
Then today I was being dumped on for the second straight day because the customer bought a laptop with the wrong operating system. She had to have Professional (or Business) version to connect to the domain in her office. A domain she has had for six years. A domain we have discussed as being a problem for six years. But she waltzes into the shop earlier this week and asks Dana what kind of laptop she should buy for her business use. Dana says do you need graphics? Nope. Then you should buy a middle of the road Dell. Not high end but not the cheapest. That is what she got. The home version. Not the business version. After blaming us for that yesterday at length on the phone she launched into it again this morning. On the second verse with the same refrain I said "then we are obviously not doing a very good job supporting you and you should get someone else." And left. I would have been willing to manage the tech of her company and avoid all pit falls but she wasn't willing to pay for that. She wanted full time service for transactional price. You're fired.
All up hill from there. Took my car to have the inspection updated, hung out with a beautiful dog who belonged to the husband of this wonderful realtor I know. We had a great talk and good interaction.
Since I'm not a huge people person such transactions are not necessarily normal.
Burt then had some wonderful interactions with Amy, as usual.
Then went to Sam's to pick up ribs for tomorrow's bar-b-que and had the best time with the girl at the checkout. She has three dogs too and we could have talked for hours. Just one of those mind melds. It was really funny. Another daughter type. Or more likely grand daughter.
So all in all it has been an uphill day.
Only drag is I can't have a drink until after AA. Sigh.
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no subject
Date: 2011-04-30 01:11 (UTC)Sorry you had punk day but glad you are smart enough to severe parasitic customers. Life is too short.
Hopefully, you got cookies at AA.
no subject
Date: 2011-04-30 11:57 (UTC)On the other hand, I deal with customers every day so I'm too aware of how some of them use their own magic to absolve themselves of any responsibility for anything whatsoever...
I'm gonna go do a fresh back-up of my Space Kid! (http://www.spacekidcomics.com/) files right now!
no subject
Date: 2011-04-30 13:12 (UTC)