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bill_schubertI had an account with HEB through Netspend for a debit card. A few months ago their security was breached and someone in Mexico spent a bunch of my money. It took me three months and a trip through the Consumber Finance Protection Bureau and some higher up person in the Nestspend chain to get it resolved. They gave me back my money (but no interest.. .at least the IRS gives you interest when they hang on to your money) and I cancelled the cards. Today I called to close the account. I'm rolling up the dregs of any finance I don't actively use.
The poor guy that answered the phone verifiec (for the second time on that same call) who I was and said that, yes, my cards had been cancelled but he could not close the account. I needed to talk to the 'loyalty department' for that. Sounds a bit like 1984 but I've got Google hold and a good gin game so OK. After a bit he came back on and said it would be a few minutes longer and I said 'no'.
He said, if you want to close your account you need to talk to the loyalty department. After a few rounds of me not being nice and telling him that my life would, in fact, one day end and the number of minutes between now and then are mine and they may not have any more of them. Close my account now. I can't do that, you have to talk to the loyalty department.
No, I don't. And I can just imagine the depts of useless conversation between me and the Netspend loyalty department. It would not have been pretty.
Back on the web site I actually found a place "Close account". It opened to a longish bit of writing I did not read and gave the phone number again. BUT, BUT, there was a continue at the bottom. I clicked on it and it had all my information for them to verify and another button that said "Close my account". Bingo!!
I cancelled my USAA visa card earlier in the week.
My USAA bank account is zero'd out. I'll close it one day soon, I guess. It may actually serve a purpose and cost zero so I may not.
And I just got an email survey request from HEB Debit card asking my opinion. So all is well after all.
The poor guy that answered the phone verifiec (for the second time on that same call) who I was and said that, yes, my cards had been cancelled but he could not close the account. I needed to talk to the 'loyalty department' for that. Sounds a bit like 1984 but I've got Google hold and a good gin game so OK. After a bit he came back on and said it would be a few minutes longer and I said 'no'.
He said, if you want to close your account you need to talk to the loyalty department. After a few rounds of me not being nice and telling him that my life would, in fact, one day end and the number of minutes between now and then are mine and they may not have any more of them. Close my account now. I can't do that, you have to talk to the loyalty department.
No, I don't. And I can just imagine the depts of useless conversation between me and the Netspend loyalty department. It would not have been pretty.
Back on the web site I actually found a place "Close account". It opened to a longish bit of writing I did not read and gave the phone number again. BUT, BUT, there was a continue at the bottom. I clicked on it and it had all my information for them to verify and another button that said "Close my account". Bingo!!
I cancelled my USAA visa card earlier in the week.
My USAA bank account is zero'd out. I'll close it one day soon, I guess. It may actually serve a purpose and cost zero so I may not.
And I just got an email survey request from HEB Debit card asking my opinion. So all is well after all.
no subject
Date: 2026-01-03 05:25 (UTC)no subject
Date: 2026-01-03 13:02 (UTC)