Customers

[bill_schubert]

Not an anti customer rant.. those usually happen just in my head.  Today was actually a good customer day.  Everyone was nice and appreciative even whey they might not have been.  Best of the day was the guy that left off a computer that he had recently picked up from a competitor after having paid them $135.  He didn't know what they did but it was not fixed.  
He actually had a couple of very easy problems such as having the default font in Word be white.  "Word isn't working right and I can't figure it out" .. that kind of thing.  Piece of cake.  I had already decided not to even charge him since he paid someone already and it would make a great story for him to tell about us.

As he was leaving, though, he backed into a tree in front of our store.  He called later.  $5700 damage.  He was VERY quick to say that it was not our fault.  I kind of think it was partially our fault for not blocking between parking and trees.  But I didn't say that to him.  Hopefully his insurance company won't decide that it is our fault.  

I DID go out and buy 4 railroad ties so that anyone backing up towards the tree now will connect with the tie first.  My cost $40.

Dana gave him back his PC.  He really wanted to pay.  She said that she was the wife, she was in charge, and she was going to charge him double next time so don't worry about it.

Just another typical interesting daily piece of our little empire.

Comments

[susandennis]

That's a great story - well, not so much the $6k tree deal - but at least he may well have saved others.

It looked like a busy busy day in the shop. Amy is sure putting in some long hours!

[bill-schubert.livejournal.com]

yeah.. Amy is turning into a HUGE gain.. she was sick today so she overslept. But she has really come into her own. Holds down the fort and is getting better and better at diagnosing and repairing. Her customer relationship skills are the best. She is very patient and only sometimes gets rattled. Best of all she is consistent in what she does and says. So if I get a customer come in and say we didn't tell her that her programs would disappear during a reload I know that she is mistaken. Amy invariable explains the process exactly the same every time. That is worth a lot.

She prefers to remain in the shop most of the time. The other two would rather be on site most of the time. And I'm in between. Works out well.

We have a great team. Everyone has strengths and weaknesses and it seems that someone else on the team fills the hole that another member has. And we all get along. It is pretty amazing.